SUPPORT
We are here to assist you with any questions or issues you may have. Our in-house support team is based here in the United States, and is best equipped to help you.
First, please refer to the Frequently Asked Questions below.
If you still need help, send us an email at info@rudnewyork.com.
We are available Monday through Friday, 12 PM to 5 PM EST.
FREQUENTLY ASKED QUESTIONS
How much does shipping cost?
Shipping costs depend on your location, the total weight of the order, and the shipping option selected at checkout.
Currently, we offer free shipping for orders of $200 or more.
Please refer to our Shipping and Returns page for more information.
When will I receive my order?
Please refer to our Shipping and Returns page.
How do I return an item?
Please refer to our Shipping and Returns page.
When will my return be processed?
Once we receive your return shipment, it takes up to 14 days to process the return. You will receive a confirmation email when the process is complete.
Please allow one or two weeks after that for the refunded amount to post to your original payment method. If you haven't received your refund after two weeks, please contact your financial institution directly.
Can I exchange an item?
No, we do not offer exchanges at this time. If you desire a different size or option, please return the item and place a new order.
What if there's a problem with my order?
If your question or issue isn't resolved by checking our FAQ or Shipping and Returns page, please send us an email at info@rudnewyork.com.
We are available Monday through Friday, 12 PM to 5 PM EST.
Do You Ship Internationally?
No, we do not offer international shipping at this time. We only ship domestically within the United States. We may expand coverage in the future.